One important reason for the success of aluminum stair hand rail is our attention to detail and design. Each product manufactured by Zhangjiagang Germao Aluminum Co., Ltd., has been carefully examined before being shipped with the help of the quality control team. Thus, the qualification ratio of the product is greatly improved and the repair rate is dramatically decreased. The product conforms to the international quality standards.

Customer satisfaction is of central importance to Germao. We strive to deliver this through operational excellence and continual improvement. We measure customer satisfaction in several ways such as post-service email survey and use these metrics to help ensure experiences that surprise and delight our customers. By frequently measuring customer satisfaction, we reduce the number of unsatisfied customers and prevent customer churn.

Through Germao, we are dedicated to gathering constructive opinions on aluminum stair hand rail from our customers and will actively respond to and accept their advice.